What is the ATRS Member Portal?
The ATRS Member Portal is a quick and efficient tool that will link you to your ATRS account, providing several resources and tools to the member or retiree.
Who is the Member Portal For?
The ATRS Member Portal is for active, inactive, and retired members. If you are an option beneficiary, a surviving beneficiary, or an ex-spouse receiving a benefit, you do not have authority to establish online access in the name of an ATRS member or retiree.
How do I log-in and create a new account?
Click this link to find our easy steps to creating an ATRS Member Portal account. Remember these important tips when creating an account:
- Use a username and password you will not forget
- Use a personal email account, not work email, when creating an account
- Once the login process is complete, you will be prompted in the portal to input personal information in order to finalize and connect portal account to ATRS account
What features will I find as a member or retiree?
Member
- Designate or update your ATRS beneficiary
- Update address
- View annual statement
- Run a benefit estimate
- Apply for retirement
- Apply for T-DROP
- View T-DROP balance
- Apply for retirement out of T-DROP
- Upload documents to file
Retiree
- Designate or update your ATRS beneficiary
- Update address
- View 1099 tax statement
- View annuity calculation and monthly retirement amount
- View CBA balance
- Upload documents to file
What can I expect using the Benefit Estimator?
There are two version of the benefit estimator, a full version for vested members with at least 5 years of ATRS credited service, and a basic version for non-vested members. The full version utilizes the member’s current years of service and final average salary (FAS) to produce a benefit estimate for a member. The estimate shows what your monthly benefit would be based on your current years of service and FAS.
The basic version is available to members that are not vested. Members are able to add additional years of service, and an estimated FAS. This allows for a member early in their career to run estimate scenarios, thus seeing the impact of being contributory vs non-contributory and the impact on their benefit.
The Benefit Estimator only has access to your ATRS information, so it cannot produce an accurate estimate if you have reciprocal service credit in another state supported retirement system. Please reach out to ATRS at Info@artrs.gov, or call 501-682-1517, with your ATRS ID (or last four of your Social Security Number and date of birth) for a benefit estimate. Once your information has been verified, ATRS will be able to run a benefit estimate using your reciprocal information.
What type of Troubleshooting might I encounter on the Portal?
While accessing your ATRS Member Portal, you may receive one of the following codes. Below are steps to take when addressing these issues:
- Code 204: Entering incorrect information (such as last for of social security number, name, zip code) that ATRS has on file. Make sure you are using your full name (no nick names), enter the last zip code you know ATRS had on file, check values entered.
- Code 412: Not eligible for an account with ATRS. You may be an option beneficiary, survivor beneficiary, or ex-spouse entitled to a benefit; however, you do not have authority to establish online access in the name of an ATRS member or retiree.
- Code 425: Failed login attempts. The system will take 15 minutes to reset, after which you can attempt to log-in again.
- Code 500: Internal error with ATRS where account is not fully set up on ATRS side. Please reach out to our membership department at 501-682-1517 with your ATRS ID (or last four of your Social Security Number and date of birth) to verify your information. Once verified, ATRS will connect you with our membership department for assistance.
- Code 409: had existing ATRS Member portal account that had been connected to your ATRS account information under a different email. Please reach out to ATRS at 501-682-1517 with your ATRS ID (or last four of your Social Security Number and date of birth) to verify your information. Once verified, ATRS will be able to contact our support team to delete your old account, which will take 24 hours to delete, and you will then be able to create a new account.
You may also encounter the follow situations:
- If you have forgotten your username or password, use the Lost Username/Password feature.
- If both your username and password have been forgotten, please reach out to ATRS at 501-682-1517 with your ATRS ID (or last four of your Social Security Number and date of birth) to verify your information. Once verified, ATRS will be able to contact our support team to delete your old account, which will take 24 hours to delete, and you will then be able to create a new account.